Refund policy

Refund Policy

At Alexander Lige, customer satisfaction is our priority. We offer a 30-day refund guarantee on most items. Please review our refund policy below.

Refund Eligibility

You may request a refund within 30 calendar days from the date of purchase if the item is unused, unworn, and in its original condition with all tags attached. Refunds are only applicable to items purchased directly from our website.

Non-Refundable Items

The following items are non-refundable: clearance or final sale items, items without original tags or packaging, items showing signs of wear or damage, custom or personalized products, and items purchased more than 30 days ago.

How to Request a Refund

To initiate a refund, please contact our customer support team at supportalexanderlige@gmail.com with your order number and a brief explanation of the reason for your refund request. We will provide you with return shipping instructions.

Return Process

Once we receive and inspect your returned item, we will process your refund. Please allow 5-10 business days for the refund to appear in your original payment method after we have approved your return.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In such cases, we will provide a prepaid shipping label.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at supportalexanderlige@gmail.com with photos. We will arrange a free return and replacement or refund at no cost to you.

Questions?

For refund-related inquiries, please email supportalexanderlige@gmail.com. Our team responds within 24-48 hours.